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If you purchased the ticket on the EVA Web site, it can be refunded through our online system. After you have completed a refund application, you can inquire about the progress of the process on our Web site using your credit card number and the passenger name. Refund processing time is approximately two months and any applicable service charges will be applied accordingly. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter to apply refund.
They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® or JCB J/Secure™, our e-ticketing website will automatically take you to your card issuer’s website, where you will be required to enter your personal password.